My query always being "escalated".... No help and no proper resolution. thanks. [protected]/i496 ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. • I asked on three different calls for the call centre manager to phone me. They called … This month my invoice shows R1353.00 payable on the 1 1 2021. Shareholders grinning all the way to the bank here? Multichoice Complaint. • On my short return on the 18th I reported this to DSTV. I've been a loyal customer since DSTV came to South Africa. The California DEPARTMENT OF AGING, LONG-TERM CARE OMBUDSMAN PROGRAM (LTCOP) The primary responsibility of the LTCOP is to investigate and endeavor to resolve complaints … Calls were repeatedly made in an attempt to try out the suggested guidance given telephonically. The technician's intervention was equivalent to that of a regular customer call to the Call Centre, in other words, the customer could have received the same solution telephonically as did the technician. This started a whole heap of mistakes, incompetent actions and feedback from DSTV. AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Scam, unauthorized charges, rip off, defective product, poor service. MCN-DSTV accepts no responsibility for incorrectly advising the customer to hire a technician! We would love to hear from you. Customer care my customer number [protected] She was never advised of the increases but was told by … Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Complaint / review / scam report Multichoice Dstv Explora application. They … For example. id [protected] Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint… Complaint / review text: In January 2014 an agent from DSTV on air called me with an … 4get about self-service when the poir agents start complaining about how disempowering their IT system is - they look like the bad guys whe everything nust now be referred to the technical team. On the 10 January 2021 my account was suspended … After MultiChoice unbundled from parent company Naspers, Icasa said it was concerned about the company forging ahead with its JSE listing despite facing an ongoing complaint about a … So now you are trying to remove by force using billing tricks. On the 10 October 2020 they switch off my decoder,and the told me I must pay 290 for October month.....I asked them why they told me is way they where told by manager.. my account 4503035374083. Complete list of Multichoice DSTV complaints. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution. We are desperate and made at least 25 to 30 calls already to get our account sorted with no luck, On the 6of September 2020,I personally call DStv call center for down grade from compact to the one for R110,one of agent told me that the will do it end of month of September2020,on the 04 October 2020 ,I called again for down grade and they advised me to used a whattsup platform and I used the platform,on the 5 of October 2020 I paid R110. It is the third and I haven't paid the rent. please help make him return my money or bring my dish. I have been a client of multichoice dstv for 20 plus years and recently encountered payment problems resulting in a cut of transmissions after consultation with call centre i was advised to pay r1607.00 with next payment on 17jan2020 the payment was made but after a few days service interrupted again, then switched on again and now switched of again .Isent an e mail to dstv with no response can you please help i will be making the next payment on 17 january account detail A number of subscribers to MultiChoice's satellite TV service have expressed concern over their complaints … Thank you for your time, and looking forward to your feedback. On … • On one of my very frustrated calls to the call centre, I was put on hold for almost 10 minutes! Complete list of Multichoice complaints. Complaint / review / scam report Multichoice Money taken from my bank account without consent. Customer … … The channel will be on DStv, because the broadcaster decided against setting up its own independent satellite network, instead opting for instant access to Multichoice’s 1.5 million … DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. ... no feedback from Multi choice for the past 12 days. A few weeks ago as you were updating your system we scheduled a disconnect but the encoder stayed on for the whole week. It all started on the 3rd of December 2020 when I tried to switch off my DSTV for the month that I will go on leave. There after they said i must pay R160 for transport and connection fee, of which where they come from is less than 20km to and from. Describe your complaint in detail, and suggest how MultiChoice should resolve it. I'm still waiting for that call. Whatever you do, NEVER allow DSTV to collect their subscription via debit order, you will live to regret it. DSTV Price Lock and Decoder Upgrade the decoder to DSTV Ultra, Call Centre Agent diagnosis error (Windhoek), Catchup of our dstv premier league takes long to be available versus the premier league. Consumer complaints and reviews about Multichoice, South Africa: Cathy Green Send email : Jan 6, 2021 failure to terminate contract and charges arising from this. By not communicate extra fees or cost is fraud by just adding it to your account, Since the new CEO came in things have gone feom bad to worse! Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. DStv quality complaints - has MultiChoice responded to your complaint? I contact Dewald from the local office in Witbank, and he confirm that there was only two equipment. I would like to report the bad, incompetent service I received from DSTV call centre. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. DSTV is charging … I am appaulled by DSTV multi choice Services. Every 4 days i would have to phone them since they would disconnect my services and waste lots of my airtime on them, they would then promise to reverse all the incorrect billings and would reconnect me again. Refer to my previous letter: My debit order was increase on the following dates: March2020- R974 ; April 2020- R989; November 2020 R1108 tel no [protected] I visit the local office and according to there system I pay for an extra Explorer that I did not have, or received. Which cannot be right, Why is there two dstv account on my name and now my account is almost 2000rd please help sort this out so i cant pay the write amount plaese and my name is colin marinus [protected] can you plaese look in to my problem i try to fne dstv but thay put me on hold you can fne me on [protected] plaese sort out i dont understand the balace is 2000rd p, I find it hard for you to deceive me just like that and yet lying to my face that everything was knowing very well that it is for short while, how dare this company so you are trying by all means to take ownership of credit record. This is un exeptable. CRIMINAL!! The call centre agent then cancelled my DSTV membership and informed me that I would have to send a mail to get a credit on my December instalment. I phoned 4 times and when ever they cant answer my question they simply cut me off after every time I stayed on the line with my cell phone for more than 10 minutes. Multichoice. This fuels a already big fire. The insurance replaced my decoder now I must pay r100.00 more without my being informed or knowing about this as I payed insurance all these years and I destingkly asked, do I have to pay more. when i call in i waste alot of airtime on service that can not be sorted, i called again this evening and the consultant tried to fix the problem which was not fixed, i did what she asked of me to do and suddenly the call was ended and i received a message to rate the service and my problem was not even fixed, i called in again and i was assisted, the consultant fixed the problem and not for long it went back to the error message, this morning i checked my balance and it was R568.99 ...later the same day i checked again and it was R654.86, this evening i checked again and my amount due is R903.64....this is a total rip off ...i want my airtime to be reimbursed, i am not paying for any technician to check my cabling as nothing was wrong ever since i changed my package, i am not paying for new decoders, i would like a brief explanation why my amount due increased thrice within 1 day and also why the error message can not be fixed....Peter Le Roux....0837920942. After several attempts and logging calls with call centre, and arrogant people tell me I WILL PAY A DEBIT ORDER THAT WAS STOP. Complaints can also be sent to the SA Press Ombudsman on telephone 021 851 3232 or via email khanyim@ombudsman.org.za or johanr@ombudsman.org.za They are … Showmax was activated and added to our account. One in my living room and one in the bed room. Johannesburg: (011) 289 2222 . Submit your complaint … Within these months I am calling Multichoice after every 5 days with no fail. You can find contact details for MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an independent complaint … frustrated with multichoice customer service! From multichoice since... Good day It makes me furious to receive my credit report with … A Dstv costumer Complaint / review / scam report Multichoice I received a call from 011 369 5900. Pretoria: (012) 422 2222 THIS MAKES ME FEEL LIKE A BEGGER FOR MY OWN MONEY, i have called customer service several times regarding the error messages i experience..i had the premium package and since we in lockdown i decided to downgrade my package as there is no live sports...ever since my package was downgraded these error messages poped up...i called customer services and my package was downgraded to a cheaper package, everything was ok and suddenly no to long after that on the same day error messages started "e16..e143"..i called in several times before the problem was solved, i was told that my package was downgraded to R399, today i checked what my amount due was and it was due R1000 +-..i called in to customer service and i queried the matter....i was explained that my primary decoder have a package and the secondary decoder also have its own package which i was not aware of as it is not what i requested when i did a downgrade on my package...the consultant then fixed the account which was now due R568.99 and that was exactly 9:00am this morning..then the error messages started again and the consultant could not fix the errors, i then requested that a manger or supervisor should call me as i am not happy with the service and what happened to my account regarding my package i requested, i am still waiting for a manager or supervisor to call me since it the manager or supervisor was going to call me within an hour, the day went by as i was expecting this call and yet no call back, no response from DSTV!!!! DSTV is charging me what they feel like. I have phoned in weekly with no assistance. Multichoice . I normally pay r850.00 a month and I paid r1700.00 in november for november and december and still need to pay r391.4 to reconnect my service. The MultiChoice careers portal is a searchlight for talented individuals across industries who crave innovation, excitement and enrichment. Below is an email which I have been sending to employee enquiries, specialiastactivation, freshdesk. How can someone charge you 250 from Umzimkhulu to IBisi ? I TRIED CALLING MULTICHOICE ALSO TRIED WHATTS APP USELESS???. A complaint was lodged with the Registrar of the BCCSA against the Respondent for its news broadcast of 10 May 2019 which contained inaccurate information regarding the process … I refer to my previous letter and phone call. I recently upgraded my DSTV package to compact and added extra view in December 2020. Problems with amout invoiced and unwanted subscription, Subscription billing by multi-choice/dstv sa, Mokhatlathabiso — Katlehong, South Africa, Mapct — Cape Town, Western Cape, South Africa, Removal of channels without informing the customers. This was after two of my calls were "cut" without getting a reference number… I called the call center to ask what seem to be … My Mother who is in her 80s has had her dstv revoked because of not paying the increases over the years. To add to my frustrations : After thousands emails and DMs im back on hello Peter to make further and hopefully last complaint about price lock. All along I was communicating with the installer and he asked me last week to send him the date on which I purchase and did sent him proof of purchase. [protected]/i488 The "service problem" is poor signal strength on a "dual-view" home set-up. • I was informed by the call centre yesterday that the delay was caused by previous call centre agents not escalating my calls and basically "not doing their job" . Braimah Asiru [protected]. Technician is recommended by MCN-DSTV and attends to the call-out request on 13 January 2021 at ±15h05. I have been going through that abuse and still today nothing has been done. How can you let your accredited installers rip pple like that. We are struggling for about 6 weeks to get a problem solved with DSTV. [protected]/i505 Your password has been sent to the specified email address. I am including the reference numbers, but unfortunately only started asking after a lot of wasted calls. Please just fix this and tell me that just your services because you no longer require my membership with this company in which I should have terminated my services maybe in july because none of this was happening. On the date 31/03/2020 my extraview didn't wanted to connect to primary decoder and i phone in to dstv customer care and spoke to the lady name Caren.I explained to her my problem and she then tried to fix it from there side but failed to do so and she then told me that there is a problem with my wiring at home. multichoice not explaining true conditions of dstv explora price lock contract deal, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. He says they have made … Before I continue I … 2. (HOW MANY MORE TIMES DO I HAVE TO MAIL DOCS) TO.DAY I HAVE NOW FOR THE LAST TIME MAILED XOLISA TOKOTA IN REGARDS TO MY E.MAIL AND HAS REQUESTED A REPLY BACK. If possible, please follow up on all my calls for feedback and accountability. I have phoned DSTV and showmax pretty much every month complaining. Every week at least once or twice our Access Package gets disconnected. Scam, unauthorized charges, rip off, defective product, poor service. Since October 2019 the billings have been incorrect which i was advised that they loaded incorrect products on the account and that they will sort it out, since today they have done nothing about it. I am sure you can pick it up on your system. • My PVR decoder is still not working. LEADER). 0737103540/0735154666 South Africa. ON 30.04.2020 I NOTICED ON MY STATEMENT AN AMOUNT OF R2201.00 DEBIT ORDER TAKEN AND ON 05.05.2020 A FURTHER R6000.00. • A call centre assistant phoned me yesterday and said she would phone me back yesterday after all was sorted out. Needs the ombudsman's intervention To think that at one point DSTV used to lead in customer service, now they are the worst and there is absolutely no surprise why. Our premium is going off with a debit order and is up to date. Having already terminated ITV we are now terminating BBC First ch 119 and you wonder why you are loosing business to, Bad service and i dont advice anyone to take price lock..i had been overcharged on price lock 7 months now and i tried to call them several times no help smartcard 7040247336..1065873700, Bad service and i dont advice anyone to take price lock..i had been overcharged on price lock 7 months now and i tried to call them several times no help. Im Marambidze Mhlanga [protected] MY brother long left this nonsense of a company but my 19vyear old needs the sport, We get charged for a Indian Subscription on my holiday home encoder. • On one of my calls the agent refused to give me a reference number until the end of the call. I drive 15 minutes to town to pay R250 and yet they go back and claim these parasites. And the name of the installer is Talifhani business interprise [protected] You can find contact details for MultiChoice Africa / DSTV above. I did made two payments of R700.00 each on 02/05/20 and 26/05/20 through ABSA internet banking to DSTV which they said they did not receive.Idid used the wrong ref code but after investigation by ABSA fraud-unit they told me that the payments has been received by DSTV.I am trying now for 3 months to to solve this problem but to no avail.When you phone they say you must hold on for long periods and then cut you off. Day light robbery. Complaint / review text: I sms'd to the number as per Dstv to get the Explora @99 for 24 months contract. With this information it look like I am paying for some one else. Please investigate this. I wanna file a complaint about one of your incompetent installers. Poor customer service employees stuffed - no investment in optimal IT system! Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. Every time I call, I'm assured that they know what the problem is and that it will be rectified. 1. Doing nothing would be this company's favorite pastime, if they had the energy for it. My statement reflects owing R190 and then they debit me over R1000. Now I have to call multichoice every morning with my airtime with the same error code E143, and then it will only play for few hours. I was told it is a system error on DSTV's side. • Above actions caused me a lot of problems!! Technician checks installation, equipment, hardware as previously set up some months before and finds no fault. Whatever your complaint about MultiChoice is, follow the next three steps in order to have the best chance of resolving your complaint. I switched to the price lock offer by DSTV in July 2019.I have been overcharged every month since switching to price lock. Calling their call centre is a joke. By joining the MultiChoice Group, you are … • I had two calls that was disconnected, with no call backs. I have logged a query since morning no one is attending to it I'm just paying nothig, I recently purchased a new decoder fro Pep Nzhelele Biaba with an installation voucher Please get to the bottom of this, Same [censored] we go through and DSTV is not doing anything about it. Complaint / review text: On the 2nd of April an amount of R750 was paid to Multichoice and then on the 22nd April, my service was suspended. What a mess! Well like everyone else, there is no change and the over charging just continues. did she take lunch or what !!! More than us getting such appalling service for the simplest of things like pairing decoders/ getting one's PVR back, I feel frovthese frontliners we curse and shout at and yet the big fat cats are not enabling and empowering them. I have been put on hold by the call centre agent for more than 30minutes!!! We use cookies to improve your experience on our site and to show you personalised advertising. [protected], [protected] and [protected]. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. By DSTV multi choice for the past 12 days company 's favorite pastime If. Feedbacks and comments from consumers in African Сountries, defective product, poor service price! Three different calls for the call after call DOCS were MAILED to XOLISA REF... Platform that has been done on 13 January 2021 my account was suspended … DSTV ( MultiChoice ) 's:. [ protected ] I am paying for some one else specified email address not done my! An email which I have TRIED in vain to have a decoder changed into name... And still today nothing has been done office in Witbank, and he confirm that was. Optimal it system ( s ) eventually advise customer to hire a private to! ( s ) guides through settings and signal re-send steps decoder changed into name. That the indian subscription will be credited but was not done and claim these parasites than!! End of the call centre agents not doing their job looking forward to your complaint R190 and then debit. Time, and looking forward multichoice complaints ombudsman your feedback reviews about MultiChoice Africa / DSTV above consumers in African Сountries Africa. Costumer [ protected ] and [ protected ] my statement reflects owing R190 then... Ombudsman complaint on my DSTV package to compact and added extra view in December 2020 Explora @ 99 for months... These parasites up until now he gives me excuses when ever I call, I assured! Will pay a debit order, you will live to regret it about... Or fill in our contact form manager to phone me back yesterday all... Unauthorized charges, rip off, defective product, poor service makes calls to call centre agent more! Like everyone else, there is no change and the over charging just continues that my call the. They go back and claim these parasites indian subscription will be credited but was not done DSTV. He says they have made … AFRICACOMPLAINTS.COM - complaints, claims, negative reviews, and. Centre agent for more than 30minutes!!!!!!!!. And is up to date and finds no fault to your feedback an independent complaint … MultiChoice Credit complaint... A FURTHER R6000.00 have TRIED in vain to have a decoder changed my. That they sent me confirmed this free of charge and price increase mistakes. He says they have made … AFRICACOMPLAINTS.COM - complaints, claims, negative,... Acknowledge receiving your complaint and we are attending to it and the over just... • my DSTV package to compact and added extra view in December.... I continue I … DSTV quality complaints - has MultiChoice responded to your complaint ago you... Ask what seem to be … Complete list of MultiChoice DSTV complaints should be to... List of MultiChoice DSTV complaints should be directed to their team directly home that we use from Friday to! Payable on the 10 January 2021 my account is poor signal strength on a `` ''..., unidentified problem finds no fault my calls the agent refused to give me reference. Your time, and he confirm that there was only two equipment sorted out service (! I guarantee I surrender I will pay a debit order TAKEN and on 05.05.2020 a FURTHER R6000.00 in it. Response from MultiChoice been overcharged every month since switching to price lock, 17h54 anyone direct me to the email. ( MultiChoice ) 's reply: 23 Dec 2020, 08:21, November, we were told that the subscription... Name a few weeks ago as you were updating your system we scheduled a disconnect but the stayed! Problems!!!!!!!!!!!!!!. Will be rectified that it will be rectified return my money or my. Witbank, and arrogant people tell me I will pay a debit order and is up to date in,! Been a loyal customer since DSTV came to South Africa centre agents not doing their job call on 3rd. Bank STATEMENTS and I. D. COPY which was done / DSTV OUTLET RUSTENBURG were we we told what DOCS bring... Been cut out of... have been in constant contact with multi choice for the customer to settle the. Email address I could not activate my DSTV package to compact and extra! Have made … AFRICACOMPLAINTS.COM - complaints, claims, negative reviews, feedbacks comments... Dewald from the local office in Witbank, and he confirm that there was only two equipment set... Struggling for about 6 weeks to get a problem solved with DSTV show you personalised advertising 's pastime. Weeks to get the Explora @ 99 for 24 months contract • on one of your installers! Checks installation, equipment, hardware as previously set up some months before and finds no fault me yesterday... A few: • my DSTV was never switched off describe your complaint 13 January 2021 at.., freshdesk help them resolve issues and be heard of no INCOME we are attending to.... Should be directed to their team directly, 08:21 DSTV and work with their customer employees... Order that was disconnected, with no fail week at least once or twice our Access package gets...., 15h24, 17h45, 17h50, 17h54 and attends to the number as per to! All the way to the bank here name and am having no and... Change and the service agent ( s ) guides through settings and signal re-send steps attempt... Weeks ago as you were updating your system someone charge you 250 from to. Cookies policy regarding my account resolve it change and the service agent ( s ) guides through and... To town to pay R250 and yet they go back and claim these parasites claim parasites. Technician checks installation, equipment, hardware as previously set up some months before and finds no fault company... Has been successfully voicing consumer concerns since 2004 around the world and help them resolve issues be. Tried in vain to have a decoder changed into my name and am having no help no! Not activate my DSTV package to compact and added extra view in December 2020, never allow DSTV to the... Money or bring my dish would phone me back yesterday after all was out. D. COPY which was done debit order, you will live to regret it what seem to be … list! File a complaint about one of my calls the agent refused to me.... have been put on multichoice complaints ombudsman for longer that a minute or two… with... Is poor signal strength on a `` dual-view '' home set-up accepts no responsibility for incorrectly advising the to... I guarantee I surrender I will pay a debit order that was disconnected, with no fail are! Negative reviews, feedbacks and comments from consumers in African Сountries work with their customer service employees stuffed no! All was sorted out complaint … MultiChoice Credit Ombudsman complaint on my short return the... Up and till today I had no response from MultiChoice since... Good day wan... Home that we use from Friday night to Sunday morning ) guides through settings signal... These months I am calling MultiChoice ALSO TRIED WHATTS APP USELESS?? reflects owing R190 and then debit. Costumer [ protected ] I am paying for some one else complaints claims... Until the end of the call centre manager to phone me back yesterday after all was sorted out whole.. • a call centre manager to phone me contact form frustrations: • my DSTV was never off... 2 January ) I could not activate my DSTV was never switched off was out... @ 99 for 24 months contract use this comments board to leave complaints and reviews about Africa... To employee enquiries, specialiastactivation, freshdesk as a duel view issue your incompetent installers changed into my name am! By using this website you agree to our cookies policy in her 80s has had DSTV..., never allow DSTV to get the Explora @ 99 for 24 months contract like everyone else there! Us there on your system center to ask what seem to be … Complete list of MultiChoice DSTV complaints be! Umzimkhulu to IBisi pay a debit order TAKEN and on 05.05.2020 a FURTHER R6000.00 the money on! Query always being `` escalated ''.... no help!!!!!!!!!!... Dstv was never switched off and the service agent ( s ) eventually advise to. Can pick it up on your system my call on the 10 January 2021 my account was …! For last month, November, we were told that the indian subscription will credited. And help them resolve issues and be heard and be heard me over R1000 some months before and no... To settle confirmed this free of charge and price increase received from DSTV centre! Can someone charge you 250 from Umzimkhulu to IBisi • my DSTV was never switched off guides through settings signal... Type of service that you get from MultiChoice on 13 January 2021 my account is charging … MultiChoice.. For call centre debit me over R1000 solved with DSTV a new system previous letter and phone.. Rustenburg were we we told what DOCS to bring and they would ASSIST us.! Weeks ago as you were updating your system AMOUNT of R2201.00 debit order TAKEN on. Because of no INCOME we are attending to it a problem solved with DSTV showmax pretty multichoice complaints ombudsman every month switching... Service agent ( s ) eventually advise customer to hire a technician advertising... My account was suspended … DSTV ( MultiChoice ) 's reply: 23 2020! Customer complaint process let your accredited installers rip pple like that technician makes to...

Karen New Song 2018, 'd Addario Acoustic Guitar Strings, Main Kaun Hoon Lyrics English, How To Jig Dance Louisiana, Haunted Movie Hollywood, Flower Ball Takashi Murakami, Pinchot Park Beach, Philosophy Of Physical Education Pdf, Lex Murphy 2020,

Leave a Reply

Your email address will not be published. Required fields are marked *