Attach the label containing delivery details securely. Information. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. Do you agree with Parcel2Go’s 4-star rating? 200. Then you can’t make it happen without Parcel2Go. Together we can! Are you looking for an affordable way to enjoy safe and secure within and outside the UK? If Parcel2Go tracking is not working then you can contact their help center and chat live. They don't even respond to the Ombudsman! Use internal packaging like bubble wrap or packing peanuts to keep the parcel safe. The steps are mentioned below: If you are sending a parcel outside the EU with Parcel2Go then you need documents such as: There are a lot of items that you can’t send by using the affordable parcel delivery facility of Parcel2Go. The tracker tool shows a time of collection when I won’t be available at the address. The range of couriers of Parcel2Go is quite extensive and wide-spread. CBSNews.com | CBS.com | TV.com | TVGuide.com. | Read 57,421-57,440 Reviews out of 64,071 You can easily find it on your order confirmation email. Privacy Policy Do you agree with Parcel2Go’s 4-star rating? Sign In Toggle Dropdown. If due to any reason, you don’t want to proceed with your order, you can easily cancel it. Response Time. Yes, you can. With the help of the Parcel2Go tracker tool, you can always track your parcel and find out the delivery status. They don’t want their customers to wait for too long via emails and calls. Overview Overview. If you pay using this facility, you get an additional 2% discount on your order. Is this your company? We need to join forces and make them accountable. Do you agree with Parcel2Go’s 4-star rating? 22% increase in customer satisfaction (CSAT) score – 3.3 up from 2.7, 11% improvement in Trustpilot scores, rising from 3.7 to 4.1, Customer team is able to effectively handle spikes in chats during holiday season from 10,000/week to 30,000/week, Managers can forecast activity to manage shifts and customer activity more effectively. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. Currently, Parcel2Go is building its business case for greater proactive customer interactions with AI. You really need to get it sorted, the sooner the better for everyone. They have a 24*7 live chat portal to assist you. Every parcel under this delivery service is eligible for parcel protection. As the U.K.’s top parcel broker, Parcel2Go provides a shipping alternative to the Post Office for consumers and small eBay sellers and businesses. A key feature is the reporting options. Is Amazon delivery available with Parcel2Go? With the help of this number, you can track the shipment and stay updated with the latest progress in the delivery process. “From my experience, it is critical to have access to live data. Just three simple steps and you are done: The international parcel delivery with parcel2Go starts with £7.10 excluding VAT. They are just laughing at us. A key feature is the reporting options. With the Bold360 solution, Parcel2Go is experiencing significant benefits, including: Parcel2Go is also building a business case for greater proactive customer interactions with AI. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. You must contact via live chat on their facebook page only. We are able to deal with more complex queries, have multilingual capabilities and assist customers 24x7 through Bold360’s chat functionalities. Currently Up . You can find your nearest drop-off location by using its drop-off services. What Parcel Delivery Services do Parcel2Go Offer? Parcel2go Live Chat Ce site utilise des cookies pour amèliorer votre expèrience. They are fantastic – some of the best I have seen,” said Woodbridge. This website was last checked: 10 days ago Hit the check button to update this page. Which documents are required to be sent outside of the EU? Why not try searching for your enquiry in one of our popular topics: … Average salaries for Parcel2Go com Live Chat Operator: [salary]. Yes, you can. 1; 2; 3; Suivante » Top des sites d'actualitè de CBSi. The web chat agents are able to help you with any queries, concerns or questions relating to your parcel. No phone number. MyHermes Live Chat is open for the following hours: 8am -6pm Monday to Friday. How to cancel the order and apply for a refund? The delivery was booked within the last 28 days. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. “And it was the right decision for us. It enables you to make a change if needed or do a cost analysis of operations or understand what is needed to improve the CSAT level – it is some of the best features of the solution,” said Woodbridge. You can change the delivery address/date, add special instructions, or choose the nearest drop-off point to ensure the safe and sound delivery of your parcel. Here is the short video explaining every bit of parcel measurement. What is the expected delivery time for my Parcel? They will surely offer you reliable and immediate help. 12 Salaries. Consumers complaining about Parcel2Go.com most frequently mention customer service, next day and live chat problems. Share. Check out what 47,003 people have written so far, and share your own experience. It’s like a virtual wallet wherein you can add balance in advance that can remain tension-free from the hassles like entering the card details and hindered the check-out process. “Prior to Bold360, we used another live chat system; however, we found that as the platform evolved, it didn’t quite fit our customer service needs. The main problem with this site and similar is that they promise more than they deliver in many cases. This is the only obligation that you have to fulfill to make a claim. Bold360 live chat enables the customer service team to handle more complex tasks more effectively, and it supports the firm’s ability to offer multilingual options. If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. At Parcel2Go, we guarantee to have the cheapest parcel delivery quotes in the UK. Get answers to all your MenziesParcels.com questions with our easy to use Help Centre. You can call Parcel2Go at phone number, write an email, fill out a contact form on their website www.parcel2go.com, or write a letter to Parcel2Go.com Limited, The Cube, Coe Street, Bolton, England, BL3 6BU, United Kingdom. Do you agree with Parcel2Go’s 4-star rating? Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to hear that - if you could please DM me your order number, then I'll take a look for you. Elevating customer service excellence with 24x7 live chat. Parcel2Go Live Chat Is Open For The Following Hours 24 hours a day – 7 days a week Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. As soon as you place an order with Parcel2Go, you will get an estimated. You can take its help and find out the right dimensions of your parcel to avoid any additional charge. Aller . Parcel2Go handles the Amazon delivery for its Smart Send program. What to do if Parcel2Go tracking not working? Make sure that the box is neither too big nor too small. Courier services like TNT, Yodel, DX, City Sprint, and Palletforce don’t offer drop-off facilities. In this case, Parcel2Go has an easy solution for you. If you are an Amazon seller looking for ways to boost your sales and delivery process then using Parcel2Go’s Amazon international delivery can help you: Parcel2Go PrePay is the fastest way to book a parcel delivery and pay for it. The Bold360 solution provides a greater ease of use and navigation for customer service team members. What are the facilities with the Parcel2Go delivery guarantee and insurance service? Your Parcel2Go tracking number is an alphanumeric code. However, you are eligible for a refund only if: If you need any clarity over your refund-related rights, you can check their refund policy and stay informed. Parcel2Go is a leading delivery giant in the UK helping millions of people to send parcels and packages in 180+ countries and territories worldwide. Check Website . It has earned a remarkable reputation and eminence in local UK markets and at a global level with the help of its hassle-free, cost-effective, and safe parcel delivery service. Parcel2Go offers you an affordable small parcel delivery facility at an affordable cost of £1.99. Bold360 enables us to compete in the marketplace by empowering us to offer customer service excellence. United Kingdom; Ireland ; Spain; Enter Your P2G Reference Number: How Can … To enjoy a range of express delivery options. Here, you can track local as well as international packages without any troubles. You can also visit there help center to place queries regarding any concern. You can enjoy its affordable and secure eBay international shipping in around 180 countries. Parcel2Go.com ranks 204th among Shipping sites. “We are able to minimize the risk to the customer by promptly addressing their questions and providing customer service excellence at a greater scale.”. Security & Privacy. You can check the list here. What to do? | Read 59,701-59,720 Reviews out of 65,148 Parcel2G has a dedicated contact center to help you with your queries and worries. Put a copy of your order/receipt inside your parcel and seal your package with parcel tape. Sending UK parcel with Parcel2Go is as easy as clapping. Thank you for the email, but again went on Parcel2Go to click on the live chat support which supposes to be available 24/7, but the same story does not work. Phil Woodbridge, Head of Operations, Parcel2Go. In case you haven’t bought the Parcel Protection then also you can make a claim for a refund. About Us; Terms & Conditions; FAQs; Join the Team; Content Hub; Parcel Delivery Tools. Check out what 65,148 people have written so far, and share your own experience. | Read 59,681-59,700 Reviews out of 64,962 Powered by Parcel2Go. This includes, delivery tracking, shipping costs. Parcel2go make lots of mistakes and they don't provide the service they are paid to provide. Where is my nearest Parcel2Go drop off location? It is used to find out the volumetric weight with the help of provided dimensional inputs. Do you agree with Parcel2Go’s 4-star rating? With the help of rebooking, you can rearrange your collection. They will try resolving the issue. Find out the right service provider and book a UK parcel delivery. The Bold360 solution provides a greater ease of use and navigation for customer service team members. These parcel delivery options, along with direct integration into various marketplace websites, is best served with a 24x7 customer service team. Discover smarter, more personalized engagement. Along with this, it allows you to compare the delivery quotes from multiple delivery services under one platform and help you find out your best match. These items are prohibited for delivery with other delivery services as well due to their extremely destructive/harmful nature during the transport/transit. About Parcel2Go.com. eBay parcel delivery is available with Parcel2Go. Website Status. Contact Parcel2Go customer service. They have a wide delivery partner network in the UK and across to ensure the safe and sound delivery of your packages/parcels at an affordable cost. The parcel’s carriage costs will be eligible for the claim. Response Code . Individuals may send any size package to destinations throughout the U.K. and internationally whether is it same day, next day or economy services. Parcel2Go has very user-friendly policies. | Read 59,681-59,700 Reviews out of 64,957 Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. By using its services/facilities, you can compare the facilities/prices of multiple domestic and worldwide postage options and choose the best option. Pack your parcel and drop-off it to your neared drop-off location. Finding the Parcel2Go drop off location is easy. Check out what 64,687 people have written so far, and share your own experience. Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. | Read 59,201-59,220 Reviews out of 64,687 | Read 59,861-59,880 Reviews out of 65,148 Install the application to know the status of your package any time, We have designed a mobile application for you to easily monitor all your packages. To rebook your parcel, you only need your PG2 reference number and email/postcode details. Track the shipment and get live delivery status. Check out what 65,148 people have written so far, and share your own experience. Do you agree with Parcel2Go’s 4-star rating? | The delivery of your shipment/Parcel depends on many factors like the delivery passcode and the courier partner. 49.183 ms. If Parcel2Go tracking is not working then you can contact their help center and chat live. | Read 30,101-30,120 Reviews out of 47,003 Faster and safer than eBay’s Global Shipping Programme. 2 Inter­views--Benefits--Photos. Pick a strong and sturdy box as per the dimension of your parcel. Can be a pain to find though. Just visit this page, select the service you would like to book, enter the postcode in which you are looking for a drop-off point, and submit the details. Check out what 64,071 people have written so far, and share your own experience. 15 Reviews--Jobs. Reply. Create a Parcel2Go account using valid ID, enter the parcel & delivery details, and gather online quotes. Photos. If you chose to add guaranteed delivery and insurance service with your parcel then you will get benefited in many ways. The Parcel Volume Calculator of Parcel2Go is around 99.99% accurate and is an ideal way to pay the right amount for your parcel and avoid any additional fee. For this, you need to login to your Parcel2Go account, visit the “My order” section, click on the order you want to cancel, and proceed. How accurate is the Parcel Volume Calculator of Parcel2Go? Useful. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. Do you agree with Parcel2Go’s 4-star rating? See All. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. En lisant nos contenus, vous acceptez l'utilisation des cookies Pour en savoir plus et changer votre configuration de cookies, veuillez Voir notre politique concernant les cookies. You can forward your concern and they will help you to change the delivery address, update the weight & dimensions, and change the delivery date. Our extensive research and word of mouth recommendations led us to Bold360, which supported our goal of customer service excellence,” said Phil Woodbridge, Head of Operations for Parcel2Go. Parcel2Go.com. Check out what 64,962 people have written so far, and share your own experience. Good Morning, Thank you for your review. What does the Parcel2Go track number look like? With Bold360, Parcel2Go is reaching its goals of providing customer service excellence at a greater scale with 24x7 support. Click here for more info. Sending a parcel by Parcel2Go is a child’s play. All your parcel content (excluding the prohibited items) will be liable for full compensation for the damage caused to your shipment. If Parcel2go.com is down for you then please visit our troubleshooting section to try to diagnose and resolve the problem. Bold360 is absolutely fantastic for this. Choose the nearest drop-off location and drop your pre-packed parcel there. The parcel will be soon picked up. See All. Bold360 allows Parcel2Go to approach customer service from a larger perspective to effectively manage its operations. You can rebook your parcel and reschedule your delivery. You will get a full refund if the shipment doesn’t arrive at you as per the pre-agreed date. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. Live Help Talk to an operator. It would be done with the help of leading courier partners like UPS, DPD, and Parcelforce. In case you are confused about where to find it, tracking number lookup can be done in your account details or order confirmation email. Terms and Conditions For example, they will advertise a next day service but the terms state 2-3 days for delivery. | Parcel2Go.com has a consumer rating of 1.1 stars from 344 reviews indicating that most customers are generally dissatisfied with their purchases. Track your order using the Parcel2Go tracking number and stay updated with the delivery details. The detail is also available on your official Parcel2Go account. Then they make up lots of excuses to cover up their ineptitude and put the blame on us deceived customers. For instance, P2G12345678 is a Parcel2Go number. The friendly team of representatives at their Live chat are available during office hours to help and support you. So, there is no particular pre-decided delivery date. Track Your Parcel; Basket 0. Company Overview FAQ. They will try resolving the issue. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Parcel2Go work with multiple courier service providers and the collection time often varies. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. You don ’ t want to proceed with your queries and worries make up lots of mistakes and do... The parcel safe volumetric weight with the process working just as well as on the delivery! 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Online quotes within the last 28 days form Amazon ’ s 4-star rating enables us to offer customer excellence! Enjoy its affordable and secure eBay international shipping in around 180 countries, DX, Sprint... 65,148 do you agree with Parcel2Go ’ s 4-star rating 180 countries and Parcelforce, saw. [ salary ] any concern stars from 344 Reviews indicating that most customers are generally dissatisfied with purchases! “ and it was the right dimensions of your parcel as long as you are a contract holder Parcel2Go. The collection time often varies 24 * 7 live chat is open for the damage to! Parcel safe based on salaries posted anonymously by Parcel2Go com live chat are available during office to! Order and apply for a refund benefited in many ways parcel collection rule says your! Ago Hit the check button to update this page at you as the! They have a 24 * 7 live chat X team members in more than 25,000.. 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